Hacienda Don Juan Privacy Policy

Last Updated: March 30, 2026

1. Personal Information We Collect & Why We Collect It

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”).

We generally collect the following categories of personal information and use them for the listed purposes:

We may also use Personal Information to respond to law enforcement requests, protect our rights, resolve disputes, or as otherwise required by law.

2. Sources of Personal Information

• Directly from you (during order placement, newsletter signup, etc.)
• Through cookies, pixels, and tracking technologies
• From Eatfluence as our technology provider
• From affiliates, service providers, advertising networks, and social media platforms
• Other third-party sources and data brokers

3. Cookies and Tracking Technologies

We use cookies and similar technologies to track website activity, personalize your experience, analyze trends, and for advertising purposes.

• Session cookies: last until you close your browser
• Persistent cookies: remain until they expire or are deleted
• Used for website functionality, analytics, ad targeting, and personalization
• You can disable cookies in your browser, but some features may not function properly

4. Retention of Personal Information

We retain personal information as long as necessary to:

• Provide our services
• Comply with legal obligations
• Protect rights or property
• Conduct audits or research related to the service

5. How We Share Personal Information

We may share your personal information with:

• Payment processors (e.g., Stripe) for transaction processing
• Delivery providers and logistics partners
• Marketing and analytics service providers
• Legal authorities or courts if required by law

Eatfluence provides the technology platform only and is not responsible for food, delivery, refunds, or order fulfillment.

6. State Privacy Rights

California, Colorado, Connecticut, Oregon, Texas, Utah, and Virginia residents may have additional privacy rights under applicable state law. These include:

• Right to know categories of information collected and shared
• Right to access, correct, or delete personal information
• Right to opt out of the sale or sharing of personal information for targeted advertising
• Right not to be discriminated against for exercising privacy rights

7. Email Preferences

We may send email communications regarding orders, promotions, or updates. You can unsubscribe from promotional emails at any time via the "unsubscribe" link or by contacting us.

8. Third-Party Sites and Services

This website may contain links to third-party services or social media. These are provided for convenience only and have their own privacy policies. We are not responsible for their practices.

9. Security of Personal Information

We implement reasonable measures to protect personal information from unauthorized access, disclosure, or destruction. However, no internet transmission is fully secure.

10. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to delete it.

12. European Union Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have rights under GDPR, including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

To exercise GDPR rights, contact contact@haciendadonjuanworcester.com.

13. SMS Marketing & TCPA Compliance

By providing your mobile number and opting in, you consent to receive recurring marketing and transactional text messages from Hacienda Don Juan. Message frequency may vary.

• Consent is not a condition of purchase.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• For help, reply HELP or contact contact@haciendadonjuanworcester.com.

Hacienda Don Juan maintains records of SMS opt-in consent, including timestamp and IP address where applicable.

Eatfluence provides messaging technology only and is not responsible for marketing content, opt-in collection practices, or regulatory compliance.

14. Cookie Policy & Consent

We use cookies and tracking technologies for essential website functions, analytics, personalization, and advertising.

• Essential Cookies: Required for website operation.
• Analytics Cookies: Help us understand site usage.
• Marketing Cookies: Used for targeted advertising.

Where required by law, we display a cookie consent banner allowing users to accept or manage cookie preferences. You may withdraw consent at any time by adjusting browser settings or cookie preferences on our website.

15. Data Processing Addendum (DPA)

This Data Processing Addendum governs the relationship between Eatfluence LLC ("Processor") and Hacienda Don Juan ("Controller").

• Hacienda Don Juan is the Data Controller.
• Eatfluence acts solely as a Data Processor.
• Eatfluence implements reasonable safeguards.
• Eatfluence may use sub-processors.
• Hacienda Don Juan is responsible for compliance and requests.

16. Indemnification

Hacienda Don Juan agrees to defend and hold harmless Eatfluence LLC from any claims related to:

• Food safety or allergen issues
• Delivery or refund disputes
• Marketing practices (SMS/email)
• Privacy violations
• Payment disputes or taxes

17. Limitation of Liability

Eatfluence LLC shall not be liable for indirect or consequential damages.

Total liability is limited to fees paid in the last 12 months.

18. Contact Us

If you have questions, contact Hacienda Don Juan:

Email: contact@haciendadonjuanworcester.com

Phone: (508) 304-8487

Address: 875 Main St, Worcester, MA 01610

Powered by Eatfluence LLC. Eatfluence provides technology services only and is not responsible for restaurant operations.