Hacienda Don Juan Terms of Service

Last Updated: March 30, 2026

1. Introduction

Welcome to Hacienda Don Juan. By using this website and our services, you agree to these Terms of Service. This website is operated by Hacienda Don Juan and is powered by Eatfluence LLC (“Eatfluence”), which provides technology services only.

2. Restaurant Responsibilities

Hacienda Don Juan is solely responsible for:

• Food preparation, quality, safety, and allergen disclosure
• Pricing, promotions, and menu accuracy
• Order fulfillment and delivery
• Customer service, refunds, and dispute resolution
• Compliance with applicable local, state, and federal laws

3. User Accounts

If you create an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

4. Payment Processing

All payments are processed via third-party payment providers such as Stripe. Hacienda Don Juan is solely responsible for:

• Payment processing issues, chargebacks, or disputes
• Collecting, reporting, and remitting any applicable taxes
• Maintaining compliance with payment provider policies

5. Refunds and Cancellations

Refunds, cancellations, and disputes are handled by Hacienda Don Juan in accordance with our refund policy. Eatfluence provides only the technology platform and is not responsible for order fulfillment, refunds, or disputes.

6. Liability Disclaimer

Use of this website and its services is at your own risk. Eatfluence is not responsible for:

• Food safety, quality, or delivery issues
• Customer disputes, refunds, or chargebacks
• Any loss, injury, or damages arising from orders placed

7. Intellectual Property

All content on this website, including logos, images, and text, is owned by Hacienda Don Juan or Eatfluence and protected by copyright, trademark, or other intellectual property laws. You may not use any content without permission.

8. Technology & Third-Party Services

This website may include third-party services, such as payment processors, analytics, marketing platforms, or delivery partners. Use of these services is subject to their terms and privacy policies. Eatfluence is not responsible for their operations or data handling.

9. Governing Law & Dispute Resolution

These Terms are governed by the laws of Massachusetts. Any disputes arising from use of this website or services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, to the extent allowed by law.

10. Modifications

Hacienda Don Juan reserves the right to update these Terms at any time. Changes will be posted on this page with the “Last Updated” date. Continued use of the website constitutes acceptance of the updated Terms.

11. Stripe & Payment Disclaimer

All payments are processed via Stripe or other approved processors. Hacienda Don Juan assumes all responsibility for payment disputes, refunds, and chargebacks. Eatfluence does not handle funds, refunds, or payment disputes.

12. Insurance Requirement

Hacienda Don Juan must maintain appropriate insurance coverage, including general liability and food liability insurance, for all operations related to the website and orders. Proof of coverage may be requested by Eatfluence or other partners.

13. Privacy & Data Protection (GDPR / CCPA)

Hacienda Don Juan may collect personal information including name, email address, phone number, payment information, and order history when customers use this website.

Hacienda Don Juan is the data controller responsible for how customer data is collected, stored, processed, and used. Eatfluence LLC acts solely as a technology service provider and does not independently control customer data.

GDPR (EU Visitors)

If you are located in the European Union, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data ("Right to be Forgotten")
• Restrict or object to processing
• Request data portability

To exercise these rights, contact contact@haciendadonjuanworcester.com.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Request disclosure of personal information collected
• Request deletion of personal information
• Opt-out of the sale or sharing of personal information (if applicable)
• Non-discrimination for exercising privacy rights

Hacienda Don Juan does not sell personal information unless explicitly disclosed. Privacy requests may be submitted to contact@haciendadonjuanworcester.com.

Hacienda Don Juan is responsible for responding to all privacy-related requests. Eatfluence does not independently respond to consumer privacy requests.

15. SMS Marketing & Communications (TCPA Compliance)

By providing your mobile phone number and opting in, you consent to receive recurring marketing and transactional text messages from Hacienda Don Juan. Message frequency may vary.

Consent to receive marketing text messages is not a condition of purchase.

Message and data rates may apply depending on your mobile carrier plan.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact contact@haciendadonjuanworcester.com.

Hacienda Don Juan is solely responsible for compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any other applicable marketing communication laws.

Eatfluence provides messaging technology only and is not responsible for marketing content, opt-in collection, or compliance enforcement.

16. Contact Information

If you have questions regarding these Terms, please contact Hacienda Don Juan at:

Email: contact@haciendadonjuanworcester.com

Phone: (508) 304-8487

Address: 875 Main St, Worcester, MA 01610

Powered by Eatfluence LLC. Eatfluence provides technology services only and is not responsible for restaurant operations, food safety, or delivery.